Technical Support
Telmar offers technical support for your computers and network. Our expertise in Desktop and Technical support will assist you in solving many computer-related issues - from simple questions about email to complex networking and routing inquiries.
Technical support is delivered in two ways.
Onsite Technical Support
While our Remote Helpdesk offers a solid means of support with nearly immediate response times, sometimes an onsite professional is a better solution. Telmar offers Onsite Support to help ensure that the technology infrastructure your business depends on continues to run efficiently. We can provide you with timely assistance when you need a proactive upgrade, a system modification, or troubleshooting. Our response time is usually same day for our customers with an onsite support agreement.
Remote Technical Support
With our Remote Helpdesk solution we can offer a timely, non-intrusive means of support. Our technology enables one of our technicians to remote into a server or workstation, to take control of the mouse and keyboard, and to correct the problem in real time, as if the technician were seated at the computer. One benefit is that users can be shown how to correct a problem or use a function within an application, rather then having it described to them over the phone or through email. By remotely controlling your workstations we can troubleshoot and correct problems, install software, and monitor your network with near immediate response times. We can check data backup results and verify that your antivirus product is updated and properly protecting your network – without even stepping into your office. Remote Helpdesk is a cost-effective and time-efficient solution for after-hours software installation and server reboots.
For most issues, Remote Helpdesk is the fastest, most complete, and non-intrusive solution.