Remote Support
Remote Technical Support
With our Remote Helpdesk solution we can offer a timely, non-intrusive means of support. Our technology enables one of our technicians to remote into a server or workstation, to take control of the mouse and keyboard, and to correct the problem in real time, as if the technician were seated at the computer. One benefit is that users can be shown how to correct a problem or use a function within an application, rather then having it described to them over the phone or through email. By remotely controlling your workstations we can troubleshoot and correct problems, install software, and monitor your network with near immediate response times. We can check data backup results and verify that your antivirus product is updated and properly protecting your network – without even stepping into your office. Remote Helpdesk is a cost-effective and time-efficient solution for after-hours software installation and server reboots.
For most issues, Remote Helpdesk is the fastest, most complete, and non-intrusive solution.